PSCU expanded its use of NICE’s Employee Engagement Manager (EEM) to automate over 71,000 transactions annually, building on earlier successes that improved intraday scheduling and employee self-service. NICE helped reduce manual analysis and optimize workforce management by better targeting opportunities for Voluntary Time Off (VTO) and Overtime (OT). This automation enhanced operational efficiency, empowered contact center agents, and supported PSCU’s mission to provide seamless financial technology solutions to over 2,400 credit unions nationwide.

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