Utility Emergency Services Fund replaced QuickBooks and paper-heavy processes with Sage Intacct to manage rapid program expansion and rising contract volume. Automated AP workflows cut payment processing time by 83 percent and shortened the monthly close by one-third, while recurring transactions and online approvals reduced manual work and overhead by 12 percent. With real-time visibility into funds, program spending, and grant performance, the team can scale services, respond quickly to community needs, and forecast with confidence, supporting a 166 percent increase in contracts.

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