The organization is a technology-enabled global provider of business services spread across 40 countries. They offer solution in the areas of customer-centric experience, revenue generation and service optimization. The company provides domain expertise, engagement capabilities and business solutions to help organizations improve their business outcomes. Currently, they provide services to clients in ten industry verticals, some of which include automotive, banking, and financial services, healthcare, media & communications, energy and public-sector. COMPANY BACKGROUND The client wanted to scale up their operations and ensure that they were ready to handle complex business scenarios.

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