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Reaping Multi-Million Dollar Benefits by Aligning FSM & Parts Management

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Pitney Bowes is a $3.4 billion global technology and logistics company serving customers across ecommerce, shipping, software development, mailing, and data analytics. Best known for its mailing and shipping solutions, the company helps businesses navigate complex commerce environments by providing data-driven marketing insights, parcel delivery services, and secure payment solutions. Customer experience is central to its strategy, with field service playing a critical role in ensuring satisfaction and long-term retention. In many cases, field service technicians serve as the primary point of contact between Pitney Bowes and its customers, directly influencing service quality and brand perception. Recognizing the importance of efficient and responsive field operations, the company focused

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