Kelly Services, a top provider of contact center solutions and managed services optimizing customer experiences across consumer products, medical tech, and IT, struggled with device lifecycle management—plagued by long shipping times, delays, and missing assets in their CRM, causing inefficiencies and downtime. All Covered software overhauled this by streamlining procurement, tracking, deployment, and management of devices enterprise-wide. It slashed shipping delays, ensured accurate CRM integration, minimized asset losses, and boosted operational efficiency. This reduced downtime, enhanced workforce productivity, and supported seamless service delivery for clients without disruptions.

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