This financial services case study explored how an investment firm used 1Kosmos to reduce password reset burden and improve authentication experiences for hybrid employees. After increasing password complexity requirements, the organization faced roughly 400 weekly help desk calls and long wait times for password resets. 1Kosmos implemented a passwordless authentication platform integrated with PingFederate, Zscaler VPN, Windows, and macOS environments while allowing employees to gradually adopt biometric authentication alongside existing workflows. The firm also white-labeled the authentication app to align with its internal branding strategy. As a result, the organization virtually eliminated password-related help desk calls, improved user adoption, enhanced employee experience, and save

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