The COVID-19 novel coronavirus pandemic has every organization rethinking virtually every aspect of its existence. It has catapulted even the most tech-resistant agencies and organizations into the technical world, accelerating the digitization of many processes that had previously not been reliant on technology. One could argue that the public transit industry has faced some of the biggest challenges due to the pandemic. Consider that the very service the industry provides is inherently about transporting people to and from the physical workplace, medical facilities, places of learning, shopping, and dining – all while using vehicles and train cars where social distancing used to be nearly impossible. • COVID-19 significantly increased public transit authorities’ operating costs at

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