This case study highlights how HDFC ERGO General Insurance Company in India advanced its digital-first strategy to address evolving market demands across commercial property and casualty and health insurance segments. Using Duck Creek Solutions for policy, billing, claims, rating, and policyholder management, including Duck Creek OnDemand, the company achieved significant results. Benefits included improved operational efficiency through real-time decision-making, faster processing, and reduced product launch timelines from four months to four weeks using AI and automation. The transformation also enabled faster, more accurate claims approvals, delivering superior customer service and supporting innovation in a highly competitive insurance market.

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