Case Study

Revolutionizing User Experience: Achieving 100% User Satisfaction Improvement and 5x Performance Surge Through Platform Modernization

Revolutionizing User Experience: Achieving 100% User Satisfaction Improvement and 5x Performance Surge Through Platform Modernization

Pages 6 Pages

This 2024 case study describes how a US-based global e-commerce marketplace modernized legacy technology to address payment latency that slowed checkout and worsened user experience, plus technical debt and data-loss risk caused by an aging architecture. Brillio used an MVP-led approach to re-architect the platform over an eight-month timeline, enabling scalability through autonomous Agile PODs and refactoring middleware into domain-based microservices. The modernization emphasized device-independent experiences, an API-centric model, improved compliance standards, and continuous delivery, using technologies including Java, Jenkins, GitHub, Node, and Amazon S3. Business-facing improvements included better search filters, category landing pages, seamless checkout, SEO and content marketing,

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