RIM Logistics is a third‑party logistics provider that has specialized in international and domestic shipping since 1997. By 2017, the company found itself constrained by outdated technology and hesitant to move to the cloud but recognized that legacy systems with basic scanning capabilities were no longer enough to stay competitive. To retain existing customers and attract new ones, particularly in the growing business‑to‑consumer market, RIM needed a flexible, modern platform. The company acknowledged the need for a cloud‑based system that offered greater functionality, accessibility, and adaptability for both its internal teams and customers, enabling expansion and improved service capabilities across its logistics network.

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