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Case Study

Roseville Achieves Highest Customer Satisfaction Scores and 80% reduction in Lockbox payments with Frictionless Payments Solution

Roseville Achieves Highest Customer Satisfaction Scores and 80% reduction in Lockbox payments with Frictionless Payments Solution

Roseville Achieves Highest Customer Satisfaction Scores and 80% reduction in Lockbox payments with Frictionless Payments Solution

Invoice Cloud
Pages 2 Pages

To replace limited self-service options that drove up call center volumes and operational costs, the City of Roseville integrated InvoiceCloud with its new customer system. The intuitive digital payment platform successfully streamlined transactions, resulting in an eighty percent reduction in manual lockbox payments. By delivering a frictionless experience, InvoiceCloud dramatically boosted digital adoption and helped the municipality achieve its highest-ever customer satisfaction scores. Ultimately, the innovative software reduced administrative strain, lowered processing expenses, and provided residents with a seamless, user-friendly payment journey.

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