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Case Study

Salesforce Optimizes Customer Connections with the Power of Phone Number Testing

Salesforce Optimizes Customer Connections with the Power of Phone Number Testing

Salesforce Optimizes Customer Connections with the Power of Phone Number Testing

Cyara
Pages 4 Pages

Salesforce, a global cloud-based software leader headquartered in San Francisco, faced critical challenges managing its worldwide phone lines, including limited visibility into line quality, long customer wait times, and unreachable support channels. To overcome these obstacles and optimize customer connections, Salesforce implemented Cyara software. Cyara’s advanced Voice Assure solution equipped the company by automating phone number testing, providing deep visibility into audio quality and availability. This powerful technology enabled Salesforce to proactively resolve connectivity issues, eliminate customer friction, and successfully achieve an exceptional connection rate exceeding 99 percent, ensuring reliable support for clients globally.

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