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Case Study

San Jose Water Streamlines Payments for Customers and Staff with Modernized Digital Solution

San Jose Water Streamlines Payments for Customers and Staff with Modernized Digital Solution

San Jose Water Streamlines Payments for Customers and Staff with Modernized Digital Solution

Invoice Cloud
Pages 1 Pages

San Jose Water upgraded its outdated billing system by adopting InvoiceCloud’s advanced digital payment platform to eliminate manual steps and meet customer expectations. This user-friendly software seamlessly integrated with their core CIS, significantly lightening the workload for customer service staff. By implementing flexible payment options like digital wallets, text, and IVR along with intuitive self-service tools, the utility achieved remarkable results, including a seventy-six percent digital payment adoption rate and a thirty-five percent drop in late payments. InvoiceCloud's innovative technology streamlined daily operations while driving substantial increases in paperless billing and automatic payment enrollments.

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