Case Study
Santander UK: Taking Onboarding to the Next Level
This case study details Santander UK’s award-winning Corporate Digital Onboarding initiative for commercial customers. The bank replaced 39 paper forms with one dynamic digital form covering numerous entity types, 72 banking products, 24 currencies, and multiple regulations. Quadient provided dynamic form functionality and orchestration, while integrations with DocuSign, DueDil, TransUnion, ComplyAdvantage, APIs, and robotic process automation enabled prepopulation, identity checks, screening, e-signatures, and parallel back-office processing. Average onboarding fell to two days, while tested SME applications took about 15 minutes online. The project reduced duplicate data entry, improved transparency and customer experience, increased back-office efficiency, and gave relationship managers
