Case Study

Scalable Strategies Increase Patient Activation and Close Care Gaps

Scalable Strategies Increase Patient Activation and Close Care Gaps

Pages 4 Pages

A health system struggled with traditional mass outreach failing to engage healthy but disconnected patients, postponing preventive care and raising costs/outcomes risks. Health Catalyst software—Upfront—transformed this with data-driven insights and psychographic segmentation for hyper-personalized, omnichannel outreach via email, SMS, and phone. This engaged over 150K patients in closing care gaps, achieved 14% higher average open rates than industry benchmarks, boosted activation, and drove superior health outcomes through tailored engagement strategies.

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