Scheidt & Bachmann, a leader in parking solutions, implemented ServiceNow's Field Service Management and Customer Service Management to enhance operational efficiency and customer satisfaction. The company faced challenges in managing service dispatching and maintaining communication with customers across its global operations. By integrating a unified service management tool and customer portal, Scheidt & Bachmann improved real-time data access, optimized service workflows, and achieved a 97% customer satisfaction rate. This transformation enabled the company to maintain its innovative edge in the parking solutions industry while ensuring 24/7 service availability for its diverse customer base

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