A power supply company needed to strengthen security and decision-making processes to protect utilities and citizens during emergencies, where every second is critical. Dispatchers play a central role in monitoring infrastructure and responding to incidents, often making high‑impact decisions under intense time pressure. Without clearly defined and supported processes, the risk of incorrect actions increases, potentially leading to power outages, customer dissatisfaction, or dangerous situations affecting people and property. To address this, an automated solution was introduced that enables dispatchers to create and distribute notifications within seconds in the event of a crisis or power failure. The system ensures rapid, accurate communication, supports structured incident handling, and

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