Customer Story SEE LEGAL SPEND AHEAD OF THE INVOICEThe legal operations team at Phoenix Group used process and technology to control legal costs – and they did it in a way that supported the relationship among the in-house team and the company’s panel of law firms. Many legal departments struggle to obtain a comprehensive view of their legal spend. They simply don’t know (or realize) what they’ve spent on a matter until the invoice shows up. Even then, gaining a view of spending across the organization, on all matters, necessitates piecing together invoice data from law firms in spreadsheets. There’s also another issue: the data goes stale quickly. Invoices often come months after work was performed and don’t account for work-in-progress (WIP). In other words, the legal department

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