North American service provider Serco Inc., headquartered in Reston, VA, adopts IFS EOI as its global standard for enterprise operational intelligence, surpassing traditional business intelligence. IFS delivers real-time insights for superior decision-making, elevating service levels, KPI and SLA compliance, customer satisfaction, and enabling new client wins while targeting investments precisely. The software empowers Serco with operational visibility—transforming data into actionable strategies that enhance performance, efficiency, and competitive edge across its extensive service operations.

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