Open Source | Cloud | Automation ServiceNow based Service Portal Development American Multinational Luxury Fashion Holding Company CIGNEX Confidential • Client Overview – US based house of modern luxury lifestyle brands – Operations & Sales - Retail and outlet stores | E-commerce websites – Product range – Footwear | Wearables | Jewelry | Travel Bags | Sun wear | Watches | Fragrance 2 ServiceNow based Service Portal Development Employees 21,000+ Revenue $6,000+ M Founded in Y1941 Brand Holding 3 CIGNEX Confidential • Business Needs – To build a single service management portal based on ServiceNow – To increase employee adoption of enterprise services/applications by creating attractive and engaging user experiences – To transform the user experience by building a

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