This case study describes how a cloud communications company handled operational challenges during a merger after doubling in size over two years, when the two organizations had different IT support teams and multiple siloed service-management tools. Legacy systems, manual spreadsheets, and dual processes made reconciling end-user hardware assets error-prone, leaving finance without visibility, while third-party asset demand management stayed disconnected from standard asset management (page 1). Synoptek implemented ServiceNow as a unified, scalable platform, integrating IT Service Management to improve service delivery, HR Service Delivery to streamline employee workflows and self-service, and App Engine to rapidly build custom apps (page 2). Benefits included automated workflows that red

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