This case study describes how an independent natural-gas exploration and production company in the Appalachia and Anadarko basins struggled to consolidate business data and manage change because it lacked accurate configuration data and interconnected tools, had limited IT oversight with prevalent shadow IT, and effectively had no change management due to missing actionable data (page 1). Synoptek addressed this with a “CMDB First” ServiceNow approach, establishing a robust CMDB to ensure precise configuration information, then modernizing ITSM and ITOM to improve oversight, reduce redundant legacy technologies, and enable proactive change management (page 1). Benefits included clearer understanding of system dependencies and relationships, better alignment with business expectations, impr

Join for free to read