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ServiceNow Transforms IT Help Desk Performance While Reducing Costs with ScreenMeet

ServiceNow Transforms IT Help Desk Performance While Reducing Costs with ScreenMeet

ServiceNow Transforms IT Help Desk Performance While Reducing Costs with ScreenMeet

ScreenMeet
Pages 2 Pages

HCLTech helped ServiceNow enhance its IT help desk with ScreenMeet, improving first-call resolution by 32% and reducing case handling time by over 50%. The integration of video, screen sharing, and remote support tools within ServiceNow boosted agent productivity by 6 minutes per session and saved operational costs.

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