This Tanium case study describes how ServiceNow transformed its IT operations by implementing the Tanium Autonomous IT Platform to create a zero-touch service desk powered by AI and real-time endpoint intelligence. Managing more than 30,000 endpoints, ServiceNow used the platform to improve endpoint visibility, automate service management, and strengthen security while reducing manual IT tasks. The deployment delivered significant operational improvements, including 99% faster service request resolution, a projected 60% reduction in mean time to resolution, and a 22% increase in patching efficiency. By integrating Tanium with ServiceNow workflows, the company automated issue detection and remediation at scale, enabling IT teams to focus on strategic initiatives, improve resilience, and sup

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