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Case Study

Severn Trent Water Cuts Costs and Improves the Experience Through a Digital Transformation

Severn Trent Water Cuts Costs and Improves the Experience Through a Digital Transformation

Severn Trent Water Cuts Costs and Improves the Experience Through a Digital Transformation

Cognizant
Pages 4 Pages

Facing increased competition following regulatory changes allowing commercial customers to switch providers, Severn Trent Water needed to minimize prices and elevate service quality across millions of connections. To achieve this, the major U.K. utility provider collaborated with Cognizant to execute a comprehensive digital transformation. Cognizant software and digital engineering solutions helped hack the corporate culture, successfully driving a shift toward agile working methodologies. This powerful technological and cultural intervention enabled Severn Trent Water to streamline operations, slash overhead costs, and deliver an exceptional customer experience.

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