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Case Study

SMART UI/UX REFRESH AND MICROLEARNING BRING IN MORE GREEN

SMART UI/UX REFRESH AND MICROLEARNING BRING IN MORE GREEN

SMART UI/UX REFRESH AND MICROLEARNING BRING IN MORE GREEN

Unboxed Technology
Pages 4 Pages

To teach retail partners' employees how to conduct accurate product trade-ins, Boston-based NextWorth partnered with Unboxed Technology. Unboxed Technology’s custom training software solved this operational challenge by updating the retail partner trade-in platform with a smart UI/UX refresh to make it highly user-friendly. Combined with a series of engaging, bite-sized microlearning training videos, this interactive technology solution enabled faster and more accurate customer interactions across brick-and-mortar locations. By modernizing the interface and delivery, Unboxed's platform successfully cut process variance in half, resulting in an immediate payoff for their investment and driving a substantial double-digit increase in overall trade-in accuracy.

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