SoftBank's Digital Transformation Saves 4.5K FTEs and Improves Employee Experience
SoftBank's Digital Transformation Saves 4.5K FTEs and Improves Employee Experience
3 PagesSoftBank, in partnership with Automation Anywhere, launched a company-wide digital transformation to move beyond task-based RPA toward end-to-end intelligent automation. With initiatives like the “Digital Worker 4,000 project” and deep investment in employee training, SoftBank automated cross-functional processes, saving 4.5K FTEs and reducing recruitment hours by 85%. It also achieved a 50% cut in mobile service registration time. Employee engagement surged, evidenced by 52,000 generative AI ideas submitted in 10 days. SoftBank now leads as a tech-driven innovator, reshaping both internal operations and customer offerings through AI-driven automation.
