Spark New Zealand Delights Customers with Frictionless, Secure Access to Self-Service Portal and Smartphone App
Spark New Zealand Delights Customers with Frictionless, Secure Access to Self-Service Portal and Smartphone App
3 PagesThe case study explains how Spark New Zealand, the country’s largest telecom provider, modernized its identity and access management with the ForgeRock Identity Platform, now part of Ping Identity. Replacing three legacy systems, Spark unified authentication for 3.5 million customers and 7,000 employees, enabling secure, frictionless access to 60 applications through single sign-on and REST API-based authentication. Using ForgeRock Identity Gateway and Directory Services, Spark improved flexibility, scalability, and performance while cutting maintenance time. The modernization accelerated service delivery, enhanced user experience, and strengthened account security across mobile, broadband, and enterprise environments.
