Strengthening ITSM Change Management in Government: How a Major Government Agency Achieved 60% Fewer Service Disruptions & 40% Faster Change Approvals

7 Pages

This case study outlines how a major government agency transformed its ITSM change management and governance practices amid regulatory pressure, cybersecurity needs, and rapid technology change. By forming a dedicated change team, adopting ITIL best practices, standardizing processes, automating tracking tools, and strengthening governance, the agency achieved 60% fewer service disruptions, 40% faster change approvals, better compliance, improved communication, and increased IT reliability.

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Case Study Major Government Agency

White Paper ERP-driven change

White Paper Governments Building For Change

Case Study Multi-Agency Collaboration in UK Government

Case Study

Strengthening ITSM Change Management in Government: How a Major Government Agency Achieved 60% Fewer Service Disruptions & 40% Faster Change Approvals

Strengthening ITSM Change Management in Government: How a Major Government Agency Achieved 60% Fewer Service Disruptions & 40% Faster Change Approvals

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