Genesys helped Aioi Nissay Dowa Insurance Company Australia (ADICA) upgrade its contact center with an all-in-one cloud platform, driving operational efficiencies and enhancing customer care. The solution supported around 120 staff across Gippsland and Melbourne, enabling ADICA to deliver sincere, authentic, and detailed service. Genesys empowered the insurer to respond effectively to community crises while treating customers as valued guests, aligning with its vision to differentiate itself through exceptional, end-to-end insurance experiences in motor vehicle services.

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