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Success Story: Cognizant

Success Story: Cognizant

Success Story: Cognizant

LogMeIn
Pages 3 Pages

Like many global firms, Cognizant faced COVID-driven remote and hybrid work challenges across its locations, shuttering offices and straining support. Their prior solution faltered: technicians and employees struggled to reconnect sessions, spiking frustration, average handle time (AHT), ticket resolution, and lowering CSAT scores. Needing secure remote support with UAC, logging, and reports, LogMeIn software delivered—enabling seamless session reconnections, secure access controls, comprehensive audit trails, and faster resolutions. This boosted efficiency, restored high CSAT, and empowered Cognizant's IT team to sustain stellar service in a distributed workforce.

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