A vertically integrated, multi-state cannabis operator in North America needed an IT partner that could do more than “keep the lights on” in a highly regulated, volatile market, because it lacked the infrastructure and expertise to scale without technology becoming a bottleneck. Synoptek took over end-to-end managed IT services, managing operating systems and the O365 application stack, providing a dedicated 24x7 service desk across US locations, and implementing an ITSM ticketing platform with ongoing IT management and support. With stronger IT leadership, availability, and compliance support, the client scaled rapidly, went public, expanded system users 5.5x, grew sites 11x, and achieved over 14x revenue growth in three years.

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