Tauranga City Council modernized its resource consent services to deliver faster, more informed support to citizens while keeping up with population growth and regulatory deadlines. The council faced challenges from manual processes and legacy systems that slowed turnaround times and limited visibility. To address this, it implemented an integrated electronic workflow using SAP Service Cloud and adopted a hybrid delivery model that combined internal teams with DXC expertise. A sophisticated tracking mechanism was also developed to monitor time spent at each stage of the consent process. These improvements streamlined operations, improved compliance, and enabled more efficient, transparent, and responsive service delivery for the community.

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