Taxis Melkior, Belgium’s largest taxi company in Liège, upgraded its operations by implementing the Sherlock Taxi dispatch system to enhance customer experience and streamline operations. The platform introduced a passenger app, automated booking and dispatch, integrated taximeter functionality, and real-time driver tracking. Despite challenges during hardware and software transitions, Sherlock delivered seamless integration, faster booking, and improved driver shift reporting. The system also enabled secure in-app payments and call masking for privacy. Integration with Adfinity accounting software improved invoicing, while overall automation boosted operational efficiency and customer satisfaction.

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