Teladoc Health, a global leader in virtual healthcare, needed a reliable, scalable contact center after bringing operations back in-house. Service instability and inconsistent quality threatened patient experiences. Teladoc selected Five9 to support 24/7 operations handling over two million calls annually. With Five9 Agent Assist, agents receive real-time transcription, AI-driven guidance, and automated call summaries, reducing after-call work and improving compliance. The platform enabled 100% remote work, improved customer satisfaction to 97%, and supported rapid scaling during COVID-19. Five9 became a long-term partner in Teladoc’s AI-driven CX strategy.

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