A leading U.S. broadband and cable provider with 4,000 agents handling 20 million calls annually improved customer service and employee experience by using NICE’s Enlighten AutoSummary. This AI-powered solution automates agent notetaking, streamlining after-call work and ensuring seamless customer journeys. It provides contextual information to agents for continuity, optimizes overall performance, and generates summary data that enhances analytics programs, helping the company elevate customer interactions and operational efficiency across its contact center.

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