To drive operational excellence, Harmonic Inc. partnered with Jade Global to consolidate multiple Salesforce instances and optimize its service ecosystem. By integrating Salesforce Service Cloud and Community Cloud, Jade Global transformed Harmonic’s customer experience and simplified complex business processes. The project included comprehensive SaaS licensing management, a strategic security model revamp, and seamless M&A consolidation, which unified fragmented systems into a cohesive, high-performing architecture. This digital transformation empowered Harmonic to scale efficiently, enhance service delivery, and foster stronger community engagement. Through Jade Global’s strategic intervention, Harmonic successfully streamlined its technical operations and achieved a scalable foundation

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