How the DFPI, California’s State Financial Regulator, Dramatically Improved Communication, Awareness, and Compliance Using govDelivery The California Department of Financial Protection and Innovation (DFPI) OVERVIEW The California Department of Financial Protection and Innovation (DFPI) has undergone several changes over the course of its multi-decade history. As regulatory complexity increased, and the Department’s technology preferences changed, the DFPI sought a modern solution to help licensees and stakeholders stay informed. SITUATION In its early years, the DFPI compiled weekly bulletins using a manual process with its full clerical staff dedicating an entire day to bulletin assembly. In the late 1990s, the department shifted to email-based publishing via a basic list serv

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