CASE STUDY The City of Fairfield Transforms Entire Organization with an Innovative Payment Solution A clunky payment processing system and cumbersome customer experience was causing significant challenges for the City of Fairfield. As a result, they were in search of a digital payment platform that could help them overcome these obstacles to provide a better customer experience, while increasing business efficiencies and office morale. After switching to Invoice Cloud, the City of Fairfield has seen several benefits, including: • Higher customer satisfaction and improved staff morale • Increased self-service and e-payment adoption • Improved collections efficiency and reduced stress on staff • Decreased print and mail costs • PCI Level 1 Compliant security BY THE NUMBERS: The City

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