An international textile trading company needed to minimize recovery times when defective network switches fail across 125 retail locations worldwide. The Network Operations Centre team is responsible for ensuring uninterrupted operations around the clock and wanted to reduce manual effort during device replacement while improving process efficiency. To achieve this, essential IT service processes were automated by integrating existing systems with a coordinated solution. The approach enabled a largely seamless, automated sequence of actions during failure scenarios, from fault detection to device replacement. This significantly reduced recovery effort and downtime, improved service reliability across all shops, and allowed the IT team to maintain stable network operations with greater spe

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