A large financial services organization successfully boosted employee engagement and clinical utilization by transitioning to a high-touch advocacy solution during a complex medical carrier change. To support employees through this transition, the company needed a scalable, high-impact navigation strategy. Castlight Health software was instrumental in this success, providing a centralized digital foundation that integrated seamlessly with human Care Guides to deliver personalized support. These technical solutions enabled a rapid implementation, offering real-time data and transparency tools that helped members navigate new carrier networks. By leveraging Castlight’s integrated platform, the organization saw a 9% increase in monthly active users and a 13% rise in clinical visits.

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