A FORRESTER TOTAL ECONOMIC IMPACTTM STUDY COMMISSIONED BY ZOOM The Total Economic ImpactTM Of Zoom’s Unified Communications Platform Cost Savings And Business Benefits Enabled By Zoom’s Unified Communications Platform FEBRUARY 2022 THE TOTAL ECONOMIC IMPACTTM OF ZOOM’S UNIFIED COMMUNICATIONS PLATFORM Table Of Contents Executive Summary ................................................. 1 The Zoom Customer Journey ................................. 6 Key Challenges ...................................................... 6 Solution Requirements ........................................... 7 Composite Organization ......................................... 7 Analysis Of Benefits ................................................ 9 Improved Meeting Productivity ...........

Join for free to read