- Customer Success Story - The Vancouver Clinic Appointment Reminders | On Demand Messaging | Patient Balance Notifications From the outside, it looked like The Vancouver Clinic had nothing to worry about in managing patient appointments. Their no-show rate was below the U.S. average of 7%. From inside the practice, however, this excellent result was all the more remarkable – because The Vancouver Clinic’s former messaging provider was more hindrance than help. Staffers needed to be able to enter known information about patient, such as a phone number or MRN, and quickly retrieve, in real time, a complete electronic log of the patient’s contacts. Moreover, they also needed the capability to review exactly what was stated in voice messages and to read the text of electronic reminder

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