CUSTOMER STORY Industry: Health and Wellbeing Location: Minneapolis, Minnesota Size: 6,000 employees The YMCA helps its members thrive with intuitive, responsive customer service Increase in service desk efficiency Increase in member requests easily addressed Improvement in SLA compliance 19% 16% The YMCA of the North is dedicated to helping its members and participants thrive The YMCA of the North believes that everyone deserves a chance to succeed, no matter what their background or income. It brings together people of all ages, incomes, and backgrounds, helping its members and participants to thrive at every stage of their lives. Responsive, intuitive customer service is a core part of this commitment to the community, with the YMCA offering a wide range of programs and

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