Case Study This is what happened when BOXX Technologies’ IT Pro left and TXSG stepped in. Even before their IT person announced he was taking another job, BOXX T echnologies recognized that it had a problem. They had one person in charge of networking, phones, anti-virus measures, desktop computers, website applications; essentially “everything under the sun,” as Charles Johnson, Applications Programming Manager, put it. Because there was so much for one person to handle, the company also utilized a variety of contractors who cycled in and out, weren’t always available, and weren’t necessarily familiar with the company. BOXX knew the situation presented a risk and was considering options for removing some of the load from its main IT expert. When that expert announced he’d taken

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