This 2024 case study describes how a global insurer with 41,000+ employees strengthened centralized control and regulatory compliance by implementing a ServiceNow CMDB as a “golden source of truth” across 30+ sites and data centers, replacing fragmented databases and spreadsheet-based management with a unified taxonomy and automated access. Brillio (earlier CloudStratex) delivered the program using a lean, agile approach and an initial pilot, compressing the timeline from 15 months to nine and using ServiceNow ITOM Discovery to automatically discover 99% of critical infrastructure components, while uncovering 30% more SQL databases than expected. The CMDB improved audit response, process compliance reporting, and dependency visibility for incident and change management, and it set a founda

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