SUCCESS STORY TIM S/A Industry • Mobile telecommunications Solutions • OpenText TM Exstream TM • OpenText TM Content Suite Platform • OpenText TM Web Experience Management • OpenText TM Portal • OpenText TM Object Importer Services • OpenText Professional Services TIM S/A optimizes customer invoicing Leading telecom provider enhances customer service, reduces operational costs and unpaid balances with OpenText “The new e-billing solution we built using OpenText solutions digitally transformed the way we interact with 18 million customers. With OpenText, our customers can access their bills through multiple channels—email, SMS, messenger apps and more. Washington Almeida CIO TIM S/A Results Delivered mobile invoices to customers within three seconds Processed and archived

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