Training & development delivers premium CX support
Training & development delivers premium CX support
2 PagesA multinational consumer electronics leader managed complex queries across 9 product categories and multiple channels for diverse retail/wholesale customers. Capita IT Enterprise Services software elevated employee experience to deliver premium CX, handling 2M+ annual interactions with +61 Net Promoter Score and 90% customer satisfaction. The intelligent platform unified phone, Twitter, LinkedIn, and Pinterest support for Mobile, TV, domestic appliances, B2B clients, and complaints—streamlining multi-channel operations, empowering retail partners, and transforming employee capabilities into exceptional, consistent customer journeys across every touchpoint.
