A US federal agency with a large, geographically distributed workforce faced challenges in effectively delivering training and learning resources to professionals across the country. With over 20,000 employees and a broad range of responsibilities, the organization struggled to ensure consistent access to knowledge and development opportunities. A supporting service group responsible for managing media content and promoting innovation also required improved processes to better align with the agency’s mission. These gaps limited the organization’s ability to efficiently share knowledge, support workforce development, and maintain consistent communication, highlighting the need for improved organizational design, training, and knowledge transfer strategies.

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