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Case Study

Trans-Video Reduced Truck Rolls and Improved Network Visibility with TruVizion

Trans-Video Reduced Truck Rolls and Improved Network Visibility with TruVizion

Trans-Video Reduced Truck Rolls and Improved Network Visibility with TruVizion

ZCorum
Pages 2 Pages

Trans-Video modernized its broadband troubleshooting process by deploying ZCorum’s TruVizion diagnostics platform to replace time-consuming manual investigations. As one of New England’s oldest independent cable providers, Trans-Video previously relied on repeated truck rolls and trial-and-error diagnostics whenever subscribers experienced connectivity problems. TruVizion introduced comprehensive network visibility through geographic mapping, modem diagnostics, historical performance data, codeword error reporting, and customer equipment monitoring. The platform enabled technicians to distinguish between subscriber, modem, and network issues before leaving the office, dramatically reducing unnecessary service visits. Following implementation, Trans-Video reported approximately a 50% reduct

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